Privacy Policy

1. Introduction

Mtronika ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

• Full name and contact details
• Identity or passport number
• Physical and postal addresses
• Email addresses
• Phone numbers
• Banking and payment information
• Service preferences and history

2.2 Technical Information

• IP addresses and device information
• Browser type and version
• Operating system details
• Service usage statistics
• Website interaction data

3. How We Use Your Information

• Providing and managing your services
• Processing payments and billing
• Communicating about service updates
• Technical support and customer service
• Service improvement and development
• Legal compliance and regulatory requirements
• Security and fraud prevention

4. Information Sharing

We may share your information with:

• Service providers and partners necessary for service delivery
• Payment processors for transaction processing
• Legal authorities when required by law
• Third parties with your explicit consent

5. Data Protection Measures

• Encryption of sensitive data
• Secure data centers with physical and electronic security
• Regular security audits and updates
• Staff training on data protection
• Access controls and authentication
• Regular backup procedures

6. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for processing
• Lodge a complaint with the Information Regulator

7. Retention of Information

We retain your personal information for as long as:

• Required to provide our services
• Necessary for legal or regulatory compliance
• Needed for legitimate business purposes
• Required by South African law

8. Cross-border Data Transfers

When we transfer your data across borders, we ensure:

• Adequate levels of data protection
• Compliance with POPIA requirements
• Appropriate safeguards are in place
• Transfer is necessary for service delivery

9. Cookie Policy

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior
• Remember your preferences
• Enhance security measures

10. Children's Privacy

We do not knowingly collect or process personal information from children under 18 without parental consent.

This privacy policy is subject to change. We will notify you of any material changes via email or through our services.